Portfolio

I work in these categories:

AI-ready data modeling

I engineer object and field names so that LLMs get accurate context and future teams can easily maintain and expand data models.

UX writing & content strategy

Linguistics and design principles are the foundation of my work, whether it’s user flows, error messages, or automation-based content.

Workflow & standards design

At touchpoints between engineering and other disciplines, I design templates, tools, and standards to improve and automate workflows.

Linguistics Career Launch Conference • 2021

Error messages are often treated as an afterthought, but in this workshop, participants explored what makes error messages key in a user experience and why linguists are well positioned to be UX writers. The workshop was a session of the 3-day Linguistics Career Launch conference, an event for recent linguistics grads exploring careers in business. After I presented some context, examples, and best practices, participants went into breakout sessions to try out what they'd learned.

Category:

UX writing & content strategy

Intro slide: Workshop, Write Great Error Messages; presenter: Cate de Heer, Salesforce; Moderator: Nancy Frishberg; Wednesday, July 28, 2021

SALESFORCE LOLLIPOP AND CHILDREN'S TOYS CLOUDS • 2024

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Category:

Workflow & standards design

Detail of a data model spreadsheet showing partial draft and OK'd versions of 2 API names, GiftStatus and RoleType

Content + systems

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